Yes, we do! You can purchase a gift card online here or in store.
Unfortunately we are unable to place any holds on items in our online shop. For in-store vintage furniture, we can hold pieces for 24 hours.
Some of our vintage pieces are offered for in store purchase/local delivery only due to their size. We may be able to arrange freight shipping on a case by case basis. Please contact us to begin the conversation if you have fallen in love with one of these pieces.
We offer local pickup at our flagship location:
925 Main St. Redwood City Tue - Sat, 10:00am - 6:00pm
Most orders will be available for pickup within 24 hours. Farrow & Ball, Loloi, vintage furniture, and any special order items will be available within 3-7 business days.
We will reach out via email if your order will take longer than 24 hours to fulfill.
Once you place your order, it will take 3-5 business days for us to receive and process your order. Orders received after 4PM Pacific Standard Time (PST) will begin processing the next business day.
You will receive a notification with a link to tracking information when your package ships. For further information regarding shipping costs and transit time, please visit our Shipping & Returns Policies.
You can find tracking information of your order in My Account of in your shipping confirmation email. You can also email us at firstname.lastname@example.org and a customer service member will get back to you. Please note it can take some carriers up to 1 business day after an order has been shipped to show tracking updates.
If you need to make a change or cancel your order, please email us at email@example.com. We can'y make any guarantees, but we will try our best to accommodate your request. Once an order has been prepared for shipment we can not accept any changes or cancellations.
If you need to update your shipping address, please email firstname.lastname@example.org with your order number and updated shipping address as soon as possible. We can not guarantee an address change, but we will try our best to update the information before your order ships. Once your order has shipped, we can not make any changes.
We do not include invoices and/or return slips in orders to reduce packaging waste.
If you have questions about your order or need to make a return, you can reach out to email@example.com with your order number and they can assist you.
If there are any issues with your order, we will work with you to make it right. Please take photos of any damaged packages and goods and contact us at firstname.lastname@example.org within 3 business days of receiving your order.
If there are any issues with your order, we will work with you to make it right. If you received an incorrect item(s), please email us at email@example.com within 3 business days of receiving your order.
If you are not completely satisfied with your purchase, we accept returns on select items within 14 days of receipt. Items must be postmarked by the 14th day to be eligible. Please visit our Returns Page to begin a return for your order.
Yes, we accept online returns in-store. Please visit our Returns Page for more information.
We accept all major credit cards, PayPal, Shop Pay, and Apple Pay for online purchases.
For in store purchases we accept cards and Apple Pay. We do not accept cash.
If you're shopping on desktop, at any point during checkout, you can enter your promo code. On the right side of the page, below your order summary, enter your code in the space that says “Discount Code or Gift Card” and click “Apply”.
If you're shopping on mobile, during checkout, tap “Show Order Summary” at the top of your screen. When the section expands, enter your code in the space that says ““Discount Code or Gift Card” and click “Apply”.
You can only enter one promotional code per order.
All payments are processed and collected at the time of order placement, regardless of lead time or back order dates.
Yes, we offer a 15% trade discount for industry professionals. For more information on our trade program and to apply, see our Trade Program and Services Page.
We recommend hand washing with a soft scrub brush/cloth using a mild (non-citrus) detergent to keep your kitchenware lovely for years to come.
Pottery will break if transferred directly from freezer to hot oven so allow for a gradual change in temperature.
For washing, we recommend hand washing with soap and warm water, rinse and dry immediately. For maintenance, occasionally apply a food safe mineral oil using a soft cloth to prevent drying and cracking.
For washing, we recommend hand washing with soap and warm water, rinse and dry immediately.
If your flatware has wood, do not let flatware soak in water. Wood handles weather, and may change in color with use. Maintain wood handles with mineral oil when needed.
Non-serrated knife blades can be sharpened to maintain the edge. Do not sharpen serrated knife blades.
Spot clean with a mild detergent or dry clean or hand wash gently in cold/lukewarm water. Do not use bleach. Store in a cool dry location.
Before lighting or after burning, trim your candle wick to 1/4” using a wick trimmer or scissors for a safe even burn.
When you first light your candle, allow the wax to melt around the entire surface of the vessel to the edges of the jar. This prevents tunneling and increases the candles lifespan.
Never leave a lit candle unattended and don’t burn for more than 4 hours at a time.
To protect the surface below from heat, place your candle on a coaster or tile. Don’t burn your candle if only 1/4” - 1/2” of wax remains. Lighting a candle without enough wax can overheat the jar.
Like most things, vintage rugs require regular maintenance in order to last as long as possible. This includes regular vacuuming, rotation and periodic professional cleaning. We recommend vaccumming BOTH sides of your vintage rug 1-2x per month.
For stubborn spills or deeper cleaning, we recommend having your rug professinally cleaned.